There’s nothing more frustrating than getting asked a question by a customer that you’ve already answered. There’s also nothing more embarrassing than realizing you don’t have these answers available for them. We briefly went over this when we talked about how to make your real estate investing website more credible, but let’s go over it more in depth.
Why is it so important to answer customer questions early on? There are a few reasons:
- It makes you more credible
- It makes them feel self-sufficient
- It frees up time from you needing to answer the same question over and over
There are lots of different strategies to connect with your target audience through content and community management. In this article we’re going to go over the top 5 ways to answer customer questions before they ask! Let’s get started.